Customer Service - Orders, Deliveries, Policies...
At Simply Blooms, we are an industry leader in providing delivery services on a wide variety of flowers and gifts. Your complete satisfaction is our top priority and every order comes with our 100% Money-Back Guarantee. We strive to exceed our customer's expectations with quality, value and service.
Same day delivery:
Florists have until the close of business to deliver a product to the recipient. This may be up to 5:00p.m. for business deliveries and may be as late as 7:00p.m. for residential deliveries. During the holidays, deliveries may be as late as 9:00pm.
If an email address was provided at the point of sale, a delivery confirmation will automatically be emailed. You may also call 1-800-520-0573 during business hours (8am-8pm EST Mon-Fri and 8am-6pm EST Sat-Sun) to speak with a customer service representative who can provide a delivery confirmation.
Express delivery on items ordered for same-day delivery will be delivered within a 4-hour window. Customers who purchased this service for a future delivery date should expect delivery before 1:00pm on the requested delivery date.
Gift Box Program (next day or future delivery):
UPS shipments have no guaranteed delivery time and a signature is not required. The UPS carrier may leave the package if no one is available to accept the delivery. All orders for the gift box program will have a UPS tracking number available. If you did not receive a tracking number in an email, please call 1-800-520-0573.
In all delivery scenarios, it is possible that an item has been delivered but the formal confirmation may not yet be available. Please confirm with the recipient before claiming a non-delivery or allow adequate time for the delivery process and tracking updates.