Customer Service - Orders, Deliveries, Policies...
At Simply Blooms, we are an industry leader in providing delivery services on a wide variety of flowers and gifts. Your complete satisfaction is our top priority and every order comes with our 100% Money-Back Guarantee. We strive to exceed our customer's expectations with quality, value and service.
Simply Blooms understands there is emotion attached to the gesture of sending a gift to a friend or loved one. We recognize the importance of knowing if your order has been delivered successfully and will support you with every element of this process. That’s why we work closely with our preferred florists and are able to obtain delivery confirmations as soon as they are available. Once we receive notice that an order has been delivered, an email update is then automatically sent to you, so you can rest assured that your recipient has received their gift.
Please note, each delivery method functions on a separate time line. To better understand how your delivery confirmation will be obtained, please review the following guidelines to see how much time is necessary before a delivery confirmation can be obtained:
Same day delivery:
Florists have until the close of business to deliver a product to the recipient. This may be up to 5:00p.m. for business deliveries and may be as late as 7:00p.m. for residential deliveries. During the holidays, deliveries may be as late as 9:00pm.
If an email address was provided at the point of sale, a delivery confirmation will automatically be emailed. You may also call 1-800-520-0573 during business hours (8am-8pm EST Mon-Fri and 8am-6pm EST Sat-Sun) to speak with a customer service representative who can provide a delivery confirmation.
Express delivery on items ordered for same-day delivery will be delivered within a 4-hour window. Customers who purchased this service for a future delivery date should expect delivery before 1:00pm on the requested delivery date.
Gift Box Program (next day or future delivery):
UPS shipments have no guaranteed delivery time and a signature is not required. The UPS carrier may leave the package if no one is available to accept the delivery. All orders for the gift box program will have a UPS tracking number available. If you did not receive a tracking number in an email, please call 1-800-520-0573.
In all delivery scenarios, it is possible that an item has been delivered but the formal confirmation may not yet be available. Please confirm with the recipient before claiming a non-delivery or allow adequate time for the delivery process and tracking updates.